Desktop Engineer

The Desktop Engineer is primarily responsible for key IT initiatives at the end user front end IT infrastructure.

Key Deliverables
The Desktop Engineer is responsible for achieving the following deliverables:

  • Desktop Incident Management that comprises of resolving user raised desktop issues
  • Desktop Asset Management that comprises of desktop hardware and Software inventories
  • Desktop Vulnerabilities Management than comprises of desktop OS patching and anti-virus remediation
  • Desktop Service Requests that include installation and reconfiguration of standard desktop hardware and software, data services and IT peripherals.
  • Receiving and logging service requests and enquiries through the phone and email.
  • Desktop troubleshooting of standard software and/or application incidents
  • Desktop Data Recovery Services
  • Ad Hoc Business Continuity Services and support
  • Desktop software deployments and patching testing participation
  • Relocation of equipment within the company when required
  • Technical support for any communications system used in the company.
  • End user Desktop Consultancy and Training Services
  • Desktop Services Support Documentation In addition to the above support services, the individual’s responsibilities include:
    • Provide Desktop technical support and service request
    • Engage in execution of core desktop software and hardware deployments
    • Extended out of office hours work may be required
    • Use various technology tools to log and close desktop incidents and service requests
    • Work with various different technology groups to handle desktop issues and service requests
    • Engage in project execution when required
    • Engage with various technology partners to escalate and resolve issues and project execution
    • Continually seek to improvement processes locally and regionally
    • Asset inventory management on desktop hardware
    • Ensure that desktop assets software and OS are up to date
    • Provide updated desktop documentation.

Requirements:

  • Min 1 – 2years in desktop technical support role (Preferred)
  • Speaks Bahasa Indonesia(compulsory)
  • Strong technical knowledge and troubleshooting skills in Win XP OS, MS Office 2007, Market PC desktop hardware
  • Good verbal and written communication skills to drive problem resolution
  • Experience with client facing and ability to work in fast paced environment
  • Enthusiastic and willing to learn on the job
  • Ability to teamwork successfully
  • Highly initiative and strong liaison skills are desirable
  • Strong interpersonal and time management skills
  • Ability to work under pressure and multitask
  • Strong client servicing skills
  • Proactively keep abreast of technology industry advancements Employee Manager
  • maximum work, minimum payment

Deadline Application Job Vacany

  • 24 September 2012 – 10 Oktober 2012